Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received. When your order is dispatched, you will be given a consignment number which you can track.
We will email you a tracking number, usually one day after your order has been placed, once your item has been picked and packed (usually 24-48hrs).
The estimated delivery time frames are:
For customers in VIC, approximately 3 – 5 working days;
For customers in NSW, SA, ACT, approximately 3 – 7 working days;
For customers in QLD, NT,WA and TAS, approximately 7 – 10 working days.
Delivery time only starts after payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Sometimes we may run a promotion that offers free delivery. Free delivery is only available if the promo conditions are fully met and includes standard delivery to Australian mainland addresses only. Eg. Excludes Christmas Island, Lord Howe Island and Norfolk Island.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund once it has arrived. See our Return policy.
If a tracking number shows the item(s) were successfully delivered to the address the customer provided. We recommend customers contact their local courier to inquire where it was delivered or try to reschedule another delivery attempt.
No replacements or refunds will be issued on items that show as successfully delivered. Dealtopia is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.
If you believe your package may have been stolen, you may file a claim with your local courier.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Online shopping is only available to customers within Australia, however, we do welcome product inquiries from overseas. If you are enquiring from overseas please contact our online sales support team via email at email@example.com and we will investigate and advise the possibility of supply.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
|WA||6740||PRINCE REGENT RIVER|
|NSW||2641,2717, 2831, 2898, 2899|
|QLD||4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959|
|QLD||4806-4899, 4900-4999, 9960-9999|